Return Policy
Effective Date: 08/07/2024
At Norse Alley LLC, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our return policy outlines the process for returning or exchanging items.
Returns
- Eligibility: Items must be returned within 30 days of the purchase date. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
- Non-Returnable Items: Certain items are non-returnable, including personalized products, gift cards, and any items marked as final sale.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
- Initiate a Return: Contact our customer service team at info@norsealley.com to initiate a return. Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@norsealley.com.
- Process: Follow the same process as returns to receive a replacement item.
Shipping Issues
- Lost or Damaged Packages: If your order arrives damaged or is lost during shipping, please contact us immediately to resolve the issue.
- Incorrect Items: If you receive an incorrect item, we will cover the return shipping costs and send you the correct item at no additional charge.
Contact Us
For any questions or concerns regarding returns or exchanges, please contact our customer service team at:
Norse Alley LLC
312 W 2nd St, 3568
Casper, WY 82601
Email: info@norsealley.com
Phone: +1-703-226-9716
